Ingrid Hannigan (sometimes incorrectly localised as
Ingrid Hunnigan) worked as Field Operations Support (F.O.S.) for the US Government. She worked mainly with
Leon S. Kennedy as a remote advisor and point of contact. She could also provide
Leon with intel where necessary - they could communicate bidirectionally over radio and satellite video-link with little to no delay (known as G.R.V.T.)
During
Leon's mission to rescue
Ashley Graham, the US Presidents daughter from the
Los Illuminados, they kept in regular communication until their signal was obfuscated by the cult using some complex radio equipment set up on a nearby Island - which was eventually found by
Leon and destroyed, restoring their communication allowing a much delayed mission update to commence.
Hannigan and
Leon worked together again several times and she often went above and beyond to help him, for example going as far as falsely reporting
Leon as dead after he was framed as the killer of the then-President of the United States
Adam Benford, to allow him to continue to locate the real killer.
She always remains a consummate professional, she also constantly reminds
Leon to act accordingly and not to goof off, which he has a propensity to do so at times, such as attempting to mildly flirt with her.